This Privacy Policy explains how Cycle Care Hub handles personal data for its bicycle repair workshop services and website use. It applies to customers, visitors, and other individuals who contact us or use our services.
Use the contact details below for questions about this policy or the handling of personal data.
We may collect contact details, bicycle and service information, appointment details, inspection notes, quote approvals, payment records, and communication history. Where needed for workshop operations, we may also record collection preferences, service summary details, and limited technical information from website use.
We receive data when you submit an inquiry, book a visit, bring in a bicycle, approve work, make payment, or communicate with us by phone, email, contact form, or in person. We may also generate internal records from inspection, repair, quality check, and collection steps.
Our site may use essential cookies for core functions, preference cookies to remember basic settings, and limited analytics cookies to understand general site use. We do not rely on cookies to collect unnecessary personal data.
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance.
We process personal data to respond to inquiries, schedule and manage appointments, inspect bicycles, prepare and confirm scopes and quotes, carry out repairs and adjustments, issue service summaries, process payments, maintain records, improve website reliability, and meet legal obligations. We may also use contact details for service reminders or follow-up communications related to completed work.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, or similar operational tasks. Where parts or related services are arranged through suppliers, we may share compatibility or order details needed to complete the work.
We may disclose personal data where required by law, court order, regulatory request, or to protect our legal rights, property, customers, or workshop operations. We may also share information when needed to prevent fraud or handle a complaint.
You may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep the data. You may also object to certain processing or ask us to limit use in appropriate cases.
To make a rights request, use the contact details in this policy and describe the data or issue concerned. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
We retain personal data for the period needed to complete the requested service, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymise it where practical.
The updated version will apply from the stated effective date. If changes are material, we will take reasonable steps to draw attention to them through the website or other suitable communication channels.
